Warranty & Authenticity

Our Commitment to Authenticity

Spider Net Technology FZE has been headquartered in the UAE since 2010. We specialize in the buying, selling, and distribution of high-quality computer systems and accessories across the GCC, North Africa, Iraq, and the Levant. All products sold through our store are sourced through our established supply relationships with globally recognized brands including ASUS, Acer, HP, Lenovo, Microsoft, and Dell.

Authorized Supply

All products listed on our store are procured through our brand partnerships and distribution channels. We do not sell grey-market or counterfeit goods. Every item is obtained through verified supplier relationships that Spider Net Technology FZE has developed since our founding in 2010.

Proof of Purchase

Your order confirmation email and invoice serve as your official proof of purchase. Please retain these documents — they are required when:

• Submitting a warranty claim
• Arranging a repair or service request
• Verifying authenticity of your product

If you need a copy of your invoice, please contact our customer care team.

Warranty Claim Steps

If you believe your product has a defect or issue covered under the manufacturer's warranty, please follow these steps:

1. Contact us first — Reach out to Spider Net Technology FZE customer care with your order number and a description of the issue.
2. Provide proof of purchase — Have your order confirmation or invoice ready.
3. Product assessment — We will evaluate the issue and advise on next steps, which may include a repair handoff to the relevant brand's authorised service centre.
4. Repair handoff — Where applicable, we will coordinate or direct you to the appropriate regional service centre for the brand in question (e.g. ASUS, Acer, HP, Lenovo, Microsoft, Dell).

Note: Warranty terms, duration, and coverage conditions are set by each individual manufacturer and may vary by product and brand. Spider Net Technology FZE does not set or extend manufacturer warranty terms.

Regional Coverage

Spider Net Technology FZE serves customers across the GCC, North Africa, Iraq, and the Levant. Buyers in the UAE and wider region can contact us directly to understand the appropriate service or support pathway for their product and brand.

How to Verify Your Product

To confirm the authenticity of your purchase:

• Check your invoice — All genuine purchases from Spider Net Technology FZE come with an official invoice.
• Verify the serial number — Most brands (ASUS, HP, Dell, Acer, Lenovo, Microsoft) offer online serial number verification tools on their official websites.
• Contact us — If you have any doubts about a product purchased from our store, reach out to our customer care team and we will assist you.

Contact Customer Care

For warranty inquiries, authenticity questions, or repair coordination, please contact Spider Net Technology FZE directly. Our team is here to support you throughout your product's lifecycle.